Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY. PRIVACY POLICY ACCEPTANCE This Privacy Policy (“Policy”) governs your use of the HelpingGeeks CRM platform, website, mobile application, and services ("Platform"), owned and operated by HelpingGeeks, having its registered office at Ballia, Uttar Pradesh, India (“HelpingGeeks CRM”/ “we”/ “us”/ “our”). This document represents a legally binding agreement between any user of the Platform (“you”/ “your”/ “User”) and us, and outlines the practices regarding the collection, use, storage, sharing, and protection of your personal and non-personal information in connection with your access and usage of our Platform and services. This document is an electronic record under the Information Technology Act, 2000 (“IT Act”), the rules thereunder, and the amended provisions pertaining to electronic records in various statutes as amended by the IT Act. This electronic record does not require any physical or digital signatures. By using the Platform and our services, you indicate that you understand and consent to the terms outlined in this document. IF YOU DO NOT AGREE WITH ANY PART OF THIS POLICY, PLEASE REFRAIN FROM USING THE PLATFORM OR SERVICES. 1. INFORMATION WE COLLECT 1.1 Personal Information: We may collect the following personally identifiable information (“Personal Data”) provided by you: Name of the individual/entity and authorized representatives Email address(s) and contact numbers Business/organization identification details Registered office address and operational details WhatsApp numbers connected with our service Identity verification documents, business incorporation certificates, and other KYC information Billing information and payment details 1.2 Usage and Technical Data: Device type, IP address, browser information, time zone, and cookies Log data, activity logs, session duration, usage patterns 1.3 Messaging and Communications Data: Content of WhatsApp messages processed through our Platform (in encrypted form, as per WhatsApp’s API handling) Communication metadata, logs, and interactions Images, files, and other data sent or received via our integration 1.4 Other Information: Information required for onboarding and compliance purposes Any information you provide in customer support queries, feedback, or user surveys 2. HOW WE USE YOUR INFORMATION 2.1 Service Provision: We use your data to provide, maintain, and enhance our Platform and services, including account creation, authentication, and customer support. 2.2 Communication: We may use your contact information for important announcements, service notifications, transactional messages, and support communications. 2.3 Marketing & Promotions: With your explicit consent, we may use your data to inform you of new features, offers, or updates via email, SMS, or WhatsApp. 2.4 Platform Improvement: Usage data and analytics help us understand user behavior, improve our services, and develop new features. 2.5 Legal & Compliance: We may process and retain information as required by law, regulatory compliance, to enforce our legal rights, or to investigate fraud, abuse, or violations of our terms. 3. INFORMATION SHARING AND DISCLOSURE 3.1 Third-Party Service Providers: We may share your data with trusted third-party vendors and business partners who perform services on our behalf (e.g., payment gateways, cloud storage, onboarding partners). 3.2 WhatsApp & Integration Partners: As our Platform is built on the WhatsApp Business API, relevant data may be shared with WhatsApp and Business Solution Providers, subject to their privacy policies. 3.3 Legal Obligations: We may disclose information to government agencies, law enforcement, or other parties as required by law or to protect the rights, property, or safety of HelpingGeeks CRM, our users, or others. 3.4 Business Transfers: In the event of a merger, acquisition, restructuring, or sale of business assets, your information may be transferred as part of that process. 4. DATA SECURITY AND RETENTION 4.1 Security Measures: We implement technical and organizational safeguards to protect your data against unauthorized access, accidental loss, destruction, or disclosure. This includes data encryption, access controls, firewalls, and regular security assessments. 4.2 Data Retention: We retain your information as long as necessary to deliver our services, fulfill legal requirements, resolve disputes, or enforce agreements. Upon termination or deletion of your account, we may retain certain data as required by law. 5. YOUR RIGHTS Subject to applicable laws, you have the following rights regarding your Personal Data: Right to Access: Request a copy of the information we hold about you Right to Rectification: Ask for corrections of inaccurate or incomplete data Right to Erasure: Request deletion of your data, subject to regulatory retention requirements Right to Object: Object to the processing or use of your data for specific purposes Right to Data Portability: Request a machine-readable copy of your data To exercise your rights, email us at info@helpinggeeks.com. 6. USE OF COOKIES AND TRACKING TECHNOLOGIES The Platform may use cookies and similar technologies for user authentication, analytics, preference storage, and session management. You may manage cookie preferences via your browser settings, but disabling cookies may affect some functionality. 7. INTERNATIONAL DATA TRANSFERS Your data may be processed or stored outside India by our cloud service partners. We ensure that such transfers are made securely and in accordance with applicable privacy laws. 8. CHILDREN’S PRIVACY The Platform and services are intended strictly for business and organizational use by individuals over the age of 18. We do not knowingly collect data from children under 18. 9. CHANGES TO THIS POLICY HelpingGeeks CRM reserves the right to amend this Privacy Policy at any time without notice. Changes are effective upon posting on our Platform. Continued use of the Platform and services after such changes will constitute your consent to the revised policy. We recommend periodically reviewing this page for the latest updates. 10. CONTACT US If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact: Email: info@helpinggeeks.com Contact no. +91-01169310095 By using our Platform and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. This policy forms an integral part of our Terms of Use and governs our use of your information. Note: Please have this policy reviewed by a legal professional to ensure compliance with all applicable data protection and privacy regulations relevant to your operations.